These Terms of Service ("Terms") govern your access to and use of the
WorkFlawless workflow, SOP, onboarding-path and process-management services, our
website, and related applications and integrations (collectively, the
"Service"), provided by Flawless Digital FZ-LLC ("WorkFlawless", "we",
"us", "our"). By accessing or using the Service, you agree to these Terms.
If you are using the Service on behalf of an organization, you represent that you
are authorized to bind that organization, and "you" refers to that organization.
1. Definitions
- "Service" — the WorkFlawless platform and related websites, apps, and APIs.
- "User" — any individual or entity that uses the Service.
- "Customer" — the organization on whose behalf the Service is used.
- "Content" — workflows, SOPs, onboarding paths, data, text, files, documents
or other materials uploaded, created, stored or shared using the Service.
- "Administrator" — a User with privileged rights to manage other Users,
Content and settings within an organization's account.
2. Acceptance and changes to the Terms
By accessing or using the Service you agree to these Terms and any policies
referenced in them, including our Privacy Policy and
Cookie Policy. We may modify these Terms from time to time; if we
make material changes we will provide notice (for example, by email or in-app).
Changes are effective when posted (or on a later stated date), and your continued
use after that constitutes acceptance.
3. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to
use the Service. By using the Service you represent that you meet this requirement.
4. Accounts and security
To use the Service you must create an account and provide accurate, current and
complete information. You are responsible for safeguarding your credentials and for
all activity under your account. Notify us promptly at support@workflawless.com of
any unauthorized use. Administrators are responsible for managing their
organization's Users and access.
5. Subscriptions, trials, fees and taxes
- Plans and billing. Paid features are offered on subscription plans billed in
advance on a monthly or annual basis through our payment provider (Paddle, acting
as merchant of record). By subscribing you authorize recurring charges.
- Free trials. We may offer a free trial. Unless you cancel before the trial
ends, your subscription may begin and applicable fees become payable, as
described at sign-up.
- Renewals. Subscriptions renew automatically for successive terms unless
canceled before the end of the current term.
- Price changes. We may change fees; changes apply from your next renewal and
we will notify you at least 30 days before they take effect.
- Taxes. Fees are exclusive of taxes, which you are responsible for, except
taxes on our income.
- Cancellation. You may cancel at any time via your account settings or by
contacting support; you retain access through the end of your current billing
period.
- Refunds. You may request a refund within 14 days of your initial
purchase or subscription payment; approved refunds are processed by our payment
provider (Paddle) in accordance with their procedures. After 14 days, refunds are
at our discretion, except where required by law.
- Non-payment. We may suspend or downgrade the Service for overdue amounts.
6. License and ownership
- Our license to you. Subject to these Terms and payment of applicable fees, we
grant you a limited, non-exclusive, non-transferable, revocable right to access
and use the Service for your internal business purposes.
- Your Content. As between you and us, you (or your organization) own your
Content. You grant us a worldwide, non-exclusive, royalty-free license to host,
store, process, transmit, display and adapt your Content solely to provide,
secure and improve the Service and as you instruct.
- Our IP. We and our licensors own all rights in the Service, including
software, design and trademarks. No rights are granted except as expressly stated.
- Feedback. If you give us feedback or suggestions, you grant us a perpetual,
irrevocable, royalty-free license to use it without restriction.
7. Customer responsibilities for Content and documentation
You are responsible for: (a) the accuracy, completeness, legality and
appropriateness of your Content, including workflows, SOPs and other
documentation; (b) ensuring your documentation complies with all regulations,
standards and legal requirements applicable to your organization; (c) keeping your
documentation current; and (d) implementing appropriate review and approval
processes within your organization. The Service is a tool to help you document and
manage processes; it does not provide legal, compliance, safety, medical or
other professional advice, and you are responsible for your reliance on any
Content.
Approvals and electronic signatures. You are responsible for configuring any
review, approval and version-control workflows appropriately. Any electronic
approvals or signatures captured in the Service may not satisfy electronic-
signature or record-keeping requirements in every jurisdiction; you are responsible
for determining their sufficiency for your purposes.
8. Acceptable use
You agree not to, and not to permit others to: (a) use the Service unlawfully or to
promote illegal activity; (b) upload or distribute content that is defamatory,
obscene, infringing or otherwise objectionable; (c) infringe others' intellectual
property or privacy rights; (d) interfere with or disrupt the Service, including via
hacking, reverse engineering (except as permitted by law), malware, or
circumvention of security or usage limits; (e) access the Service to build a
competing product, or resell it without authorization; or (f) use automated means
to access the Service in a manner that burdens our infrastructure beyond
documented API limits.
9. AI features
The Service includes features that use artificial intelligence (for example,
AI-assisted generation of drafts, the in-app assistant, and document imports).
AI-generated output may be inaccurate, incomplete or unsuitable and is provided for
your review. You are responsible for reviewing, verifying and deciding whether to
rely on any AI output. Your use of AI features is also subject to our Privacy
Policy, which describes the AI sub-processor involved. We do not warrant that AI
output is accurate, original, or fit for any particular purpose.
10. Third-party services and integrations
The Service may interoperate with third-party services (for example, Google Drive,
Microsoft SharePoint/OneDrive, and Slack) that you choose to connect. Your use of
those services is governed by their own terms and privacy policies, and we are not
responsible for them. You are responsible for maintaining the rights and
permissions needed to connect and use those services.
APIs. Where we make APIs available, we grant you a limited, non-exclusive
license to use them solely to integrate with the Service, subject to documented
rate limits. You may not use the APIs to build a competing product. We may modify,
deprecate or discontinue APIs with reasonable notice.
11. Data protection
Our processing of personal data is described in our Privacy Policy.
Where we process personal data on your behalf as a processor, our
Data Processing Addendum applies and forms part of these Terms for business
customers.
12. Service availability and support
We target a monthly uptime of at least 99.5%, excluding scheduled maintenance
and events outside our reasonable control. We aim to give at least 48 hours'
notice of scheduled maintenance where possible. We do not provide service
credits for downtime. We may modify, suspend or discontinue features, and may
impose or enforce reasonable usage limits.
Support. Standard support is included with paid subscriptions. Support hours
are 9:00 AM–5:00 PM GST, Sunday–Thursday, and we aim to respond within 24
business hours (not guaranteed). Guided onboarding and premium training may
depend on your subscription tier or be available for an additional fee.
13. Beta features
We may offer features identified as beta, preview or experimental. These are
provided "as is", may be changed or withdrawn at any time, and are excluded from
any service-level commitments and warranties.
14. Suspension and termination
You may stop using the Service and cancel your subscription at any time as
described in the app. We may suspend or terminate your access if you materially
breach these Terms, fail to pay, or if required to protect the Service or comply
with law. On termination, your right to use the Service ceases; sections that by
their nature should survive (including ownership, disclaimers, limitation of
liability, indemnity, and governing law) survive.
On termination, you have a 30-day period during which you may request an export
of your Content, subject to technical limitations. After that period we may delete
your Content without further notice. Deleted Content may persist temporarily in
backups and will not be recoverable. You are responsible for maintaining your own
backups of your Content, and we are not liable for any loss or corruption of
Content. Export and deletion are also addressed in our Privacy Policy and, for
business customers, the DPA.
15. Disclaimer of warranties
Except as expressly stated and to the maximum extent permitted by law, the Service
is provided "as is" and "as available" without warranties of any kind, whether
express, implied or statutory, including implied warranties of merchantability,
fitness for a particular purpose, and non-infringement. We do not warrant that the
Service will be uninterrupted, error-free, or secure, or that Content (including AI
output) will be accurate or reliable.
16. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect,
incidental, special, consequential or punitive damages, or for lost profits,
revenue, data or goodwill; and (b) each party's total aggregate liability arising
out of or relating to the Service and these Terms will not exceed the amounts you
paid to us for the Service in the twelve (12) months preceding the event giving
rise to the claim. Nothing in these Terms excludes liability that cannot be
excluded by law.
17. Indemnification
You will defend, indemnify and hold harmless WorkFlawless and its affiliates from
and against third-party claims, damages and costs (including reasonable legal fees)
arising from your Content or your use of the Service in violation of these Terms or
applicable law, except to the extent caused by our breach of these Terms.
18. Governing law and disputes
These Terms are governed by and construed in accordance with the laws of the
United Arab Emirates, without regard to conflict-of-laws rules. The courts of
the United Arab Emirates have exclusive jurisdiction over any dispute arising
out of or relating to these Terms or the Service, subject to any mandatory
consumer-protection rights you may have in your country of residence.
Individual basis / class-action waiver. To the extent permitted by law, you
agree to resolve disputes with us only on an individual basis, and you waive any
right to participate in a class, collective, or representative action. If this
waiver is found unenforceable, the remainder of this dispute-resolution provision
will not apply. [Confirm governing law, venue and any arbitration with counsel.]
19. General
- Force majeure. Neither party is liable for delays or failures due to events
beyond its reasonable control.
- Assignment. You may not assign these Terms without our consent; we may assign
them in connection with a merger, acquisition or sale of assets.
- Entire agreement. These Terms, with the policies referenced, are the entire
agreement between you and us regarding the Service and supersede prior agreements.
- Severability and waiver. If any provision is unenforceable, the rest remain
in effect; failure to enforce a provision is not a waiver.
- Notices. We may provide notices by email or in-app. Notices to us:
support@workflawless.com.
20. Contact
Questions about these Terms: support@workflawless.com.
